Support

Get help with Chat Unreal through our various support channels and resources.

Getting Help

Whether you're experiencing technical issues, have questions about features, or need assistance with your account, we're here to help.

Account & Login

Can't log in?

• Try resetting your password using the "Forgot Password" link
• Check that you're using the correct email address
• Clear your browser cache and cookies
• Try a different browser or incognito mode

Email verification not received?

• Check your spam/junk folder
• Request a new verification email
• Ensure you entered the correct email address

Chatbot Issues

Chatbot not responding properly?

• Refine your chatbot's Personality instructions for clarity
• Check that the Greeting matches the intended tone
• Try regenerating the response

Can't create or edit chatbots?

• Ensure you're logged in
• Check that all required fields are filled
• Verify your chatbot doesn't violate community guidelines
• Try uploading a different avatar image if image upload fails

Chat Problems

Messages not sending?

• Check your internet connection
• Refresh the page
• Try clearing your browser cache
• Check if the service is experiencing issues

Chat history not loading?

• Refresh the page
• Check your internet connection
• Try accessing from a different device

Subscription & Billing

Subscription not activating?

• Check your email for payment confirmation
• Try logging out and back in
• Contact support if the issue persists

Billing questions?

• Email support@chatunreal.com with your account details

Premium subscribers (Creator Pro and Elite Master) receive priority support with:

• Faster response times
• Dedicated support channel
• Direct access to technical team for complex issues

Reporting Bugs

Found a bug? Help us improve by reporting it:

1. Email support@chatunreal.com with "Bug Report" in the subject
2. Describe what happened and what you expected
3. Include steps to reproduce the issue
4. Attach screenshots if possible
5. Mention your browser, device, and operating system

Feature Requests

Have an idea for a new feature?

• Submit suggestions through our Discord server
• Email feature requests to support@chatunreal.com
• Participate in community polls and discussions

Status & Updates

Stay informed about service status and planned maintenance through our Discord server.

Documentation

Before contacting support, check our documentation:

• Browse the documentation menu on the left
• Use the search function to find specific topics
• Check related pages for comprehensive information

We're here to help! Don't hesitate to reach out if you need assistance.